3:06 pm - Fri, Sep 26, 2014
Not alone in this

09/26/2014 	Forward Consumer Rebuttal to Business 	 
09/26/2014 	Received Consumer Rebuttal:
I would like to reopen this claim. Despite T Mobile’s claim in public (here, via the BBB), they never followed through. I contacted them, only to never receive an email, letter or, smoke signals with the information they explicitly said they would provide me: the unlock code for the phone that I paid for and asked for so many times while still a customer with them. And here I am, having to push this issue yet again. Their practices are abhorrent and reprehensible. Please help me BBB. Thank you.
09/26/2014 	Re-open a Complaint 	 
09/09/2014 	Case Closed SATISFIED 	 
09/09/2014 	Inform Business - Case Closed SATISFIED 	 
09/08/2014 	Consumer Satisfied with Business Response:
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting these terms as I want to move on with my life not, because T-Mobile has actually responded in ways that make up for the immeasurable efforts I’ve had to put into obtaining a code that is rightfully mine.

If for some reason, they backtrack after this public “acceptance” and refuse me the code, I will re-open this claim.
08/29/2014 	Forward Business response to Consumer 	 
08/28/2014 	Received Business Response: 	

August 28, 2014
FILED ELECTRONICALLY

Bureau Service 
Better Business Bureau of 
Alaska, Oregon & Western Washington
P.O. Box 1000
DuPont, WA 98327

Re:	Frederick Portillo
Your File No. 22441463

To Whom It May Concern:

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 14, 2014, regarding the above-referenced account. Please be advised that we attempted to contact Mr. Portillo on August 18, 2014, August 21, 2014, and August 27, 2014 which were unsuccessful each time. . As such, T-Mobile will make every effort to address his concerns within this letter.

As stated in our correspondence to your office dated August 7, 2014, T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We regret any inconvenience to Mr. Portillo regarding the process to complete a Device unlock code.

In an effort to amicably resolve this matter, if still needed, T-Mobile agrees to provide Mr. Portillo with the Mobile Device Unlock code. T-Mobile will extend this offer through September 27, 2014. Mr. Portillo may contact T-Mobile to one of the following:

Executive Response
Attn: Aida Alford
Facsimile: 505-998-3796
executiveresponse@T-Mobile.com

We request Mr. Portillo fax or email the correct IMEI number for the equipment he is requesting the Mobile Device Unlock code for. We also request that he includes his T-Mobile account information with his correspondence. 

Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or 877-290-6323 ext. 341-8090.


Very truly yours,

T-MOBILE USA, INC.

Aida Alford
Executive Response
08/28/2014 	Inform Business - Final Response 	 
08/28/2014 	Send to Business For Final Response 	 
08/27/2014 	No Response from Business re: Consumer Rebuttal 	 
08/14/2014 	Forward Consumer Rebuttal to Business 	 

08/13/2014 	Received Consumer Rebuttal:	

(The consumer indicated he/she DID NOT accept the response from the business.)
The reasons I am not satisfied is that, t-mobile actually has placed blame on me, saying they sent me the unlock code (“Please note that Mr. Portillo’s account met all of the above outlined requirements necessary to receive a Mobile Device Unlock code for his device. As such, on February 23, 2014, T-Mobile emailed Mr. Portillo with the Mobile Device Unlock code and instructions needed to unlock his iPhone 5S”). Please note that said email is a fabrication. Why would I call back, as they even admit (“T-Mobile records indicate that on March 20, 2014, and April 1, 2014, Mr. Portillo contacted T-Mobile Customer Care to request the Mobile Device Unlock code for the same equipment; however, T-Mobile was unable to provide the code as the above outlined requirements were not met at these times), if I had received the unlock code back on Feb 23, 2014 (again, their words)? I know I never received such an email—only the emails they sent which said they denied me the code for supposedly ‘not meeting the requirements.’Of course, they would ask me to contact them directly—I suppose because they’d like this not to add to their publicly tarnished image—and circumvent the public BBB process. For good measure, I checked my email archives: no t-mobile email with an unlock code.

I will follow up after this using the provided contact info, regardless, and will not allow them to make things up that are only meant to distract from their shady practices and characterize me in a bad way, only to make themselves look better. 

Thank you BBB
08/07/2014 	Forward Business response to Consumer 	 
08/07/2014 	Received Business Response: 	

August 7, 2014
FILED ELECTRONICALLY

Bureau Service 
Better Business Bureau of 
Alaska, Oregon & Western Washington
P.O. Box 1000
DuPont, WA 98327

Re:	Frederick Portillo
Your File No. 22441463

To Whom It May Concern:

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 23, 2014, regarding the above-referenced account. Please be advised that we attempted to contact Mr. Portillo on July 28, 2014, July 31, 2014, and August 5, 2014. As such attempts were proven unsuccessful; T-Mobile will make every effort to address his concerns within this letter.

Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. Portillo’s recent contact with our Customer Care Department. 

Device unlock codes are provided as a courtesy to our customers for their T-Mobile equipment. Pursuant to T-Mobile policy, when a device unlock code is requested for a postpaid account, the following requirements must be met:

Any open Equipment Installment Plan associated with the handset must be paid in full; 
The customer has paid an Early Migration Access Charge for the Classic Plan line of service and migrated it to a Simple Choice rate plan;
Device has been active on the T-Mobile network for 40 days; 
Account in good standing with no past due amounts, no suspension, no cancellation or write-off status; 
Continuous device usage for at least seven (7) days; and
Has not requested an unlock code for the same line of service in the last 90 days. 
No more than two (2) unlocks per line of service in the past 12 months. Device is sold through T-Mobile or a T-Mobile authorized dealer

Please note that Mr. Portillo’s account met all of the above outlined requirements necessary to receive a Mobile Device Unlock code for his device. As such, on February 23, 2014, T-Mobile emailed Mr. Portillo with the Mobile Device Unlock code and instructions needed to unlock his iPhone 5S.

T-Mobile records indicate that on March 20, 2014, and April 1, 2014, Mr. Portillo contacted T-Mobile Customer Care to request the Mobile Device Unlock code for the same equipment; however, T-Mobile was unable to provide the code as the above outlined requirements were not met at these times. 

In an effort to amicably resolve this matter, if still needed, T-Mobile agrees to provide Mr. Portillo with the Mobile Device Unlock code. T-Mobile will extend this offer through August 15, 2014. Mr. Portillo may contact T-Mobile to one of the following:

Executive Response
Attn: Aida Alford
Facsimile: 505-998-3796
executiveresponse@T-Mobile.com

We request Mr. Portillo fax or email the correct IMEI number for the equipment he is requesting the Mobile Device Unlock code for. We also request that he includes his T-Mobile account information with his correspondence. 

Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or 877-290-6323 ext. 341-8090.


Very truly yours,

T-MOBILE USA, INC.

Aida Alford
Executive Response


08/05/2014 	Non-Accredited - Resend Case to Business 	 
08/05/2014 	Non-Accr - No response to first notice to business 	 
07/23/2014 	Inform Business of the Case 	 
07/23/2014 	Send acknowledgement to Consumer 	 
07/23/2014 	Case Processed by BBB Operator 	 
07/22/2014 	Complaint Received by BBB

Not alone in this

09/26/2014 Forward Consumer Rebuttal to Business
09/26/2014 Received Consumer Rebuttal:

I would like to reopen this claim. Despite T Mobile’s claim in public (here, via the BBB), they never followed through. I contacted them, only to never receive an email, letter or, smoke signals with the information they explicitly said they would provide me: the unlock code for the phone that I paid for and asked for so many times while still a customer with them. And here I am, having to push this issue yet again. Their practices are abhorrent and reprehensible. Please help me BBB. Thank you.

09/26/2014 Re-open a Complaint
09/09/2014 Case Closed SATISFIED
09/09/2014 Inform Business - Case Closed SATISFIED
09/08/2014 Consumer Satisfied with Business Response:

(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting these terms as I want to move on with my life not, because T-Mobile has actually responded in ways that make up for the immeasurable efforts I’ve had to put into obtaining a code that is rightfully mine.

If for some reason, they backtrack after this public “acceptance” and refuse me the code, I will re-open this claim.

08/29/2014 Forward Business response to Consumer
08/28/2014 Received Business Response:

August 28, 2014
FILED ELECTRONICALLY

Bureau Service
Better Business Bureau of
Alaska, Oregon & Western Washington
P.O. Box 1000
DuPont, WA 98327

Re: Frederick Portillo
Your File No. 22441463

To Whom It May Concern:

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 14, 2014, regarding the above-referenced account. Please be advised that we attempted to contact Mr. Portillo on August 18, 2014, August 21, 2014, and August 27, 2014 which were unsuccessful each time. . As such, T-Mobile will make every effort to address his concerns within this letter.

As stated in our correspondence to your office dated August 7, 2014, T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We regret any inconvenience to Mr. Portillo regarding the process to complete a Device unlock code.

In an effort to amicably resolve this matter, if still needed, T-Mobile agrees to provide Mr. Portillo with the Mobile Device Unlock code. T-Mobile will extend this offer through September 27, 2014. Mr. Portillo may contact T-Mobile to one of the following:

Executive Response
Attn: Aida Alford
Facsimile: 505-998-3796
executiveresponse@T-Mobile.com

We request Mr. Portillo fax or email the correct IMEI number for the equipment he is requesting the Mobile Device Unlock code for. We also request that he includes his T-Mobile account information with his correspondence.

Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or 877-290-6323 ext. 341-8090.


Very truly yours,

T-MOBILE USA, INC.

Aida Alford
Executive Response

08/28/2014 Inform Business - Final Response
08/28/2014 Send to Business For Final Response
08/27/2014 No Response from Business re: Consumer Rebuttal
08/14/2014 Forward Consumer Rebuttal to Business

08/13/2014 Received Consumer Rebuttal:

(The consumer indicated he/she DID NOT accept the response from the business.)
The reasons I am not satisfied is that, t-mobile actually has placed blame on me, saying they sent me the unlock code (“Please note that Mr. Portillo’s account met all of the above outlined requirements necessary to receive a Mobile Device Unlock code for his device. As such, on February 23, 2014, T-Mobile emailed Mr. Portillo with the Mobile Device Unlock code and instructions needed to unlock his iPhone 5S”). Please note that said email is a fabrication. Why would I call back, as they even admit (“T-Mobile records indicate that on March 20, 2014, and April 1, 2014, Mr. Portillo contacted T-Mobile Customer Care to request the Mobile Device Unlock code for the same equipment; however, T-Mobile was unable to provide the code as the above outlined requirements were not met at these times), if I had received the unlock code back on Feb 23, 2014 (again, their words)? I know I never received such an email—only the emails they sent which said they denied me the code for supposedly ‘not meeting the requirements.’Of course, they would ask me to contact them directly—I suppose because they’d like this not to add to their publicly tarnished image—and circumvent the public BBB process. For good measure, I checked my email archives: no t-mobile email with an unlock code.

I will follow up after this using the provided contact info, regardless, and will not allow them to make things up that are only meant to distract from their shady practices and characterize me in a bad way, only to make themselves look better.

Thank you BBB

08/07/2014 Forward Business response to Consumer
08/07/2014 Received Business Response:

August 7, 2014
FILED ELECTRONICALLY

Bureau Service
Better Business Bureau of
Alaska, Oregon & Western Washington
P.O. Box 1000
DuPont, WA 98327

Re: Frederick Portillo
Your File No. 22441463

To Whom It May Concern:

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 23, 2014, regarding the above-referenced account. Please be advised that we attempted to contact Mr. Portillo on July 28, 2014, July 31, 2014, and August 5, 2014. As such attempts were proven unsuccessful; T-Mobile will make every effort to address his concerns within this letter.

Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. Portillo’s recent contact with our Customer Care Department.

Device unlock codes are provided as a courtesy to our customers for their T-Mobile equipment. Pursuant to T-Mobile policy, when a device unlock code is requested for a postpaid account, the following requirements must be met:

Any open Equipment Installment Plan associated with the handset must be paid in full;
The customer has paid an Early Migration Access Charge for the Classic Plan line of service and migrated it to a Simple Choice rate plan;
Device has been active on the T-Mobile network for 40 days;
Account in good standing with no past due amounts, no suspension, no cancellation or write-off status;
Continuous device usage for at least seven (7) days; and
Has not requested an unlock code for the same line of service in the last 90 days.
No more than two (2) unlocks per line of service in the past 12 months. Device is sold through T-Mobile or a T-Mobile authorized dealer

Please note that Mr. Portillo’s account met all of the above outlined requirements necessary to receive a Mobile Device Unlock code for his device. As such, on February 23, 2014, T-Mobile emailed Mr. Portillo with the Mobile Device Unlock code and instructions needed to unlock his iPhone 5S.

T-Mobile records indicate that on March 20, 2014, and April 1, 2014, Mr. Portillo contacted T-Mobile Customer Care to request the Mobile Device Unlock code for the same equipment; however, T-Mobile was unable to provide the code as the above outlined requirements were not met at these times.

In an effort to amicably resolve this matter, if still needed, T-Mobile agrees to provide Mr. Portillo with the Mobile Device Unlock code. T-Mobile will extend this offer through August 15, 2014. Mr. Portillo may contact T-Mobile to one of the following:

Executive Response
Attn: Aida Alford
Facsimile: 505-998-3796
executiveresponse@T-Mobile.com

We request Mr. Portillo fax or email the correct IMEI number for the equipment he is requesting the Mobile Device Unlock code for. We also request that he includes his T-Mobile account information with his correspondence.

Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or 877-290-6323 ext. 341-8090.


Very truly yours,

T-MOBILE USA, INC.

Aida Alford
Executive Response



08/05/2014 Non-Accredited - Resend Case to Business
08/05/2014 Non-Accr - No response to first notice to business
07/23/2014 Inform Business of the Case
07/23/2014 Send acknowledgement to Consumer
07/23/2014 Case Processed by BBB Operator
07/22/2014 Complaint Received by BBB

12:43 pm - Wed, May 14, 2014
you should watch this broadcast. children with seizures..some 200 an hour, some 400 per day #marijuanarefugees #medicine #healthcare #warondrugs #yeswecan #medicalindustrialcomplex #heartwarming #heartbreaking (via Marijuana Refugees: Virginia Family Moves to Colorado to Treat Epileptic Child with Cannabis Oil | Democracy Now!)

you should watch this broadcast. children with seizures..some 200 an hour, some 400 per day #marijuanarefugees #medicine #healthcare #warondrugs #yeswecan #medicalindustrialcomplex #heartwarming #heartbreaking (via Marijuana Refugees: Virginia Family Moves to Colorado to Treat Epileptic Child with Cannabis Oil | Democracy Now!)

12:12 pm - Thu, May 8, 2014
"The demand for deodorant was initiated by one product: Odorono (get it?). Designed as a way to keep a surgeons hands dry, Edna Murphy decided in the 1920s to market this product instead as a way to keep a woman’s underarms dry. But first, she had to convince everyone that body odor was a bad thing."

 (via 18 Things You Never Knew Started As Marketing Ploys)

"The demand for deodorant was initiated by one product: Odorono (get it?). Designed as a way to keep a surgeons hands dry, Edna Murphy decided in the 1920s to market this product instead as a way to keep a woman’s underarms dry. But first, she had to convince everyone that body odor was a bad thing."

(via 18 Things You Never Knew Started As Marketing Ploys)

9:43 am - Mon, Apr 21, 2014
Now, in his final years in office, Obama has trained his sights on prisoners like Scrivner, and wants to use his previously dormant pardon power as part of a larger strategy to restore fairness to the criminal-justice system. A senior administration official tells Yahoo News the president could grant clemency to “hundreds, perhaps thousands” of people locked up for nonviolent drug crimes by the time he leaves office — a stunning number that hasn’t been seen since Gerald Ford extended amnesty to Vietnam draft dodgers in the 1970s.

The scope of the new clemency initiative is so large that administration officials are preparing a series of personnel and process changes to help them manage the influx of petitions they expect Obama to approve.  Among the changes is reforming the recently censured office within the Justice Department responsible for processing pardon petitions.

 (via Obama plans clemency for hundreds of drug offenders - Yahoo News)

Now, in his final years in office, Obama has trained his sights on prisoners like Scrivner, and wants to use his previously dormant pardon power as part of a larger strategy to restore fairness to the criminal-justice system. A senior administration official tells Yahoo News the president could grant clemency to “hundreds, perhaps thousands” of people locked up for nonviolent drug crimes by the time he leaves office — a stunning number that hasn’t been seen since Gerald Ford extended amnesty to Vietnam draft dodgers in the 1970s.

The scope of the new clemency initiative is so large that administration officials are preparing a series of personnel and process changes to help them manage the influx of petitions they expect Obama to approve. Among the changes is reforming the recently censured office within the Justice Department responsible for processing pardon petitions.

(via Obama plans clemency for hundreds of drug offenders - Yahoo News)

11:05 am - Sun, Apr 13, 2014
1,357 notes
I’ve lived in Bro-Town, Hipster Wannabes from Orange County, and Partially Gentrified..  :/

judgmentalmaps:

Los Angeles, CAby S.H.F.
S.H.F. Copr. 2014. All Rights Reserved.
I’ve lived in Bro-Town, Hipster Wannabes from Orange County, and Partially Gentrified.. :/

judgmentalmaps:

Los Angeles, CA
by S.H.F.

S.H.F. Copr. 2014. All Rights Reserved.

11:57 am - Tue, Apr 8, 2014
3 notes
A Giant Basket That Uses Condensation to Gather Drinking Water | #lotech #notech #permaculture #spambot2014

(via A Giant Basket That Uses Condensation to Gather Drinking Water | Design | WIRED)

A Giant Basket That Uses Condensation to Gather Drinking Water | #lotech #notech #permaculture #spambot2014

(via A Giant Basket That Uses Condensation to Gather Drinking Water | Design | WIRED)

2:53 pm - Sat, Mar 29, 2014
”..Not many cities get a chance to start over and correct what was wrong with their urban design. I can almost see Kiruna becoming a place for urban planners all over the world to visit and see what you’ve done. Are you thinking that other cities might be able to learn from you?”

(via How Engineers Are Moving An Entire Town Two Miles Away)

”..Not many cities get a chance to start over and correct what was wrong with their urban design. I can almost see Kiruna becoming a place for urban planners all over the world to visit and see what you’ve done. Are you thinking that other cities might be able to learn from you?”

(via How Engineers Are Moving An Entire Town Two Miles Away)

(Source: i.kinja-img.com)

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